Butterfly

Refund Policy

Refund Policy – Butterfly Digital Marketing

We are committed to delivering high-quality services and digital products. This policy outlines the terms for cancellations, refunds, and returns.

Introduction

At Butterfly Digital Marketing, we are committed to delivering high-quality services and digital products. This Refund Policy outlines the terms for cancellations, refunds, and returns.

By purchasing from us, you agree to this policy.

Services Refund Policy

Consultation Services

  • Full refund for cancellations made at least 48 hours in advance
  • 50% refund or free rescheduling for cancellations within 48 hours
  • No refund for missed appointments without prior notice

Ongoing Services (Monthly Packages)

  • Cancellation must be made at least 7 days before the next billing cycle
  • No prorated refunds once the service period has started
  • Clients may request adjustments within the first 7 days of service

Custom Projects

  • Refunds apply only to work not yet completed
  • A 25% administrative fee may apply
  • Deposits are non-refundable once work has started

Digital Products Refund Policy

E-books & Digital Downloads

  • All sales are final and non-refundable
  • Technical issues? Contact us within 7 days for support or replacement

Online Courses

  • 14-day money-back guarantee
  • Refund eligible only if less than 30% of the course is completed
  • Requests must be submitted within 14 days of purchase
  • Refunds processed within 14 business days

Physical Products Refund Policy

  • Returns accepted within 14 days of delivery
  • Items must be unused and in original packaging
  • Return shipping is the customer’s responsibility (unless our error)
  • Refunds processed after inspection within 14 business days

How to Request a Refund

To request a refund:

  • Email: info@butterflydgmarketing.net
  • Subject Line: Refund Request
  • Include: Order number, purchase date, and reason

For physical products, wait for return instructions before shipping.

Payment Processing

Refunds will be issued via the original payment method. Processing may take 5–10 business days depending on your provider.

Exceptions

We may make exceptions in special cases, including:

  • Exceptional personal circumstances
  • Technical issues affecting service delivery
  • Case-by-case evaluations

Policy Updates

We may update this policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

For any refund-related inquiries:

  • Email: info@butterflydgmarketing.net
  • Website: Contact Form

Last Updated: June 3, 2026